Hardship Assistance

If you are experiencing financial hardship, you are not alone. At Finance One, we understand that life happens, and we are here to help.

What is Financial Hardship?

Financial hardship is when you are unable to meet your financial commitments. This could be caused by unforeseen or unexpected circumstances such as illness or injury, natural disaster, family and domestic violence, unemployment or changes in income. If you have a joint loan and need help with repayments, we can assist you individually if you request hardship assistance.

Step 1/4 - Your Details Second Account Holder’s Details Step 2/4 - Your Details Step 3/4 - Income and Expenses Step 4/4 - Declaration and Signatures

First Name *

Middle Name *

Last Name *

Date of Birth *

Contact Number *

Email Address *

Residential Address *

Postal Address - if different from above *

Loan Number *

Is this a join loan? *

First Name *

Middle Name *

Last Name *

Date of Birth *

Contact Number *

Email Address *

Residential Address *

Postal Address - if different from above *

Reason for seeking Hardship Assistance *

Statement of Financial Circumstances *

How long will you require assistance for? *

Please upload any supporting documents *

Max. size of total attachments: 5mb

No file selected

How much do you propose to contribute towards your minimum contractual payment? *

Please provide all Bank Accounts in your name (BSB, Account Number and Value) *

Main Income $ *

Frequency *

Centrelink / Government Payment *

Frequency *

Other $ *

Frequency *

Rent *

Frequency *

Food & Clothing *

Frequency *

Utilities (Electricity & Gas) *

Frequency *

Car Expenses (Fuel, Rego, Maintenance etc.) *

Frequency *

Medical / Health *

Frequency *

Insurance (Life, health, Home, Car etc.) *

Frequency *

Telephone *

Frequency *

Finance One Loan *

Frequency *

Entertainment *

Frequency *

Subscriptions *

Frequency *

Council (Rates / Water) *

Frequency *

Child Support *

Frequency *

Day Care / School Fees *

Frequency *

Other *

Frequency *

I declare all the information entered is to the best of my knowledge *

Phone

1800 346 66

between 7:30am – 6:00pm

Monday – Friday

[email protected]

Operating Hours

Mon 7:30am – 6:00pm
Tues 7:30am – 6:00pm
Wed 8:30am – 6:00pm
Thurs 7:30am – 6:00pm
Fri 7:30am – 6:00pm

Post

PO Box 3041

Hermit Park , QLD 4812

Hardship Application Form

To download a copy, click here

Frequently asked Questions

What happens after I apply?

Once we receive your request, our Hardship Team will review your application. Each application is assessed on a case-by-case basis.

We may request that you provide us with information to support your application. Any information you provide helps us to tailor an arrangement which is relevant to your circumstances.

After our Hardship Team finishes their assessment, they will let you know the outcome of your application in writing.

Will hardship impact my credit score?

For information regarding how hardship impacts your credit reporting please refer to the following – Comprehensive Credit Reporting | Finance One

How long can I receive hardship assistance for?

We will be able to provide you with short to medium term assistance if you are suffering hardship in order to assist you to get back on your feet. We may also be able to provide you with long term or permanent hardship, however this will be dependent upon your circumstances.

Can someone assist me with my hardship application?

You can authorise a third party, such as a Financial Counsellor, to assist you to make your hardship application. You will need to sign an Authority to Act form to give them authorisation to speak with us.

Other Help

Financial counselling is independent, free and confidential, and available Australia wide on 1800 007 007. National Debt Helpline have an interactive map that can help you find assistance in your local area.

Alternatively, you can find a lot of helpful information at Moneysmart.gov.au