Our team is here to help

Need support? our contact details and FAQs are available below. Whether you have a question or need assistance, we're here to help.

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Phone

(07) 4723 5044

[email protected]

Operating Hours

Mon 7:30am – 6:00pm
Tues 7:30am – 6:00pm
Wed 8:30am – 6:00pm
Thurs 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 12:00pm
Sun CLOSED

Address

Brisbane Office
Level 5, 320 Adelaide St Brisbane, QLD 4000

Townsville Office
49 Dalrymple Road Garbutt, QLD 4814

Post

PO Box 3041
Hermit Park , QLD 4812

Frequently asked Questions

How can I make extra repayments?

We accept BPAY, card payment and direct debit payments. If you would like to make a payment today, contact us on (07) 4776 8717 or email [email protected]. Should you wish to make a payment outside of our regular operating hours, please refer to any communications you have received from us. These communications will include your unique payment links or BPAY details.

Can I sell my car?

You cannot sell your car secured by Finance One without the approval of Finance One. It is possible to sell your car even if it is still under finance. Please contact our customer experience team to discuss your intentions further.

Can my partner or someone else call and ask questions about my loan?

Due to privacy concerns, we can only communicate with authorised individuals on your account. To authorise another person on your account please complete our Third Party Authority form here, or call our customer experience team.

What happens to my payments if they fall on a weekend or public holiday?

Your scheduled repayment will be processed on the next working day. Please keep funds in your account for 24 hours to ensure they clear.

What time do you take the payment from my bank?

We send the request to your bank between 7:00 AM and 8:00 AM daily. The timing of the funds’ release is determined by your bank.

How can I update my banking details?

You can request these changes on our portal, under ‘payments’, or call our customer experience team.

What do I do if I am unable to make my repayments?

It is important to ensure you are working towards reducing your loan balance. However, we do understand that your financial circumstances can change. If so, contact our Customer Care team, who will discuss your situation with you and can help provide a solution tailored to you.

How do I get a pay out letter or my balance?

Simply complete our Support Form here and we will email you through your payout letter or balance, or you can call our Customer Care team on 07 4776 8717.

How do I get a copy of my loan statement?

Simply complete our Support Form here and we will email you through your loan statement, or you can call our Customer Care team on 07 4776 8717.

How can I make a payment?

We accept BPAY, card payment and direct debit payments. If you would like to make a payment today, contact us on 07 4776 8717 or email [email protected]. Should you wish to make a payment outside of our regular operating hours, please refer to any communications you have received from us. These communications will include your unique payment links or BPAY details.

Can I apply to refinance my current vehicle loan?

Yes, if you are looking at upgrading your current vehicle you can apply to refinance the balance into a new loan, provided you meet our lending criteria (terms & conditions apply).

What happens if I was in an accident - do I still owe money if Insurance is paying you?

The extent of your coverage with your insurance policyholder will determine if there is any remaining shortfall for which you may be responsible. We will inform you if there is any outstanding balance.